Velocity VO

Virtual Office Features

Virtual Office is the fully featured cloud-based business phone solution that helps your team communicate effectively and efficiently from any location with an Internet connection.

Transfer calls across sites. Extension dial between offices. Customize auto attendants. Setup rules to handle calls differently based on day/time. Communicate via SMS from your phone number. And so much more, see our full feature list below.

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System features

All the features you need to run your business.

  • Connect multiple physical locations with one system
  • Internal and external extension dialing
  • Customizable greetings and hold music
  • Anonymous call blocking
  • Individual call recording
  • Find Me / Follow Me
  • Outbound caller ID override
  • SMS-to-Email
  • Voicemail-to-Email
  • Fax-to-Email
  • Web-based attendant console
  • Web portal for easy administration
  • Customizable call handing rules
  • Microsoft Teams integration available
Full System Features List

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Call center package

Our call center package ensure your reps and clients are able to connect any time of day.

  • Multiple priority methods
  • Real-time monitoring
  • Queue and rep reporting
  • Automatic day/night modes
Learn more

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Implementation meeting

An implementation meeting will be setup to identify all critical installation information and requirements, including call flow, network infrastructure and installation timeframe. Our experts work directly with your IT staff or vendor to ensure a smooth transition.

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Pre-installation diagnostics

Our experts use our Remote Monitor diagnostic software and years of real-world experience to verify your network infrastructure is in top operating condition to support cloud-based communications. We work with your IT staff or vendor to identify and correct potential problems prior to installation. Remote Monitor software may be left in place to provide ongoing diagnostic information to ease future troubleshooting.

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We’re with you every step of the way from start to finish. Our experts walk you through each step of deployment, tuning and tweaking until Virtual Office is operating to your precise specification. On-site installation available in the Twin Cities, MN area at no additional cost. Post-installation training for users and admins is included.

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Post-installation support

Have a problem? Need to make a change? Our experienced support team provides ongoing assistance to ensure Virtual Office operates smoothly and exactly as you need. We’re ready to assist when you need us.

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Custom call flow

From a single node to hundreds, your customers will be routed directly to where they need to be.

  • Graphical tools for customizing call flows in real time
  • Customizable auto-attendants
  • Time of day rules
  • Night mode
  • Simultaneous and sequential ringing
  • Combinations of simultaneous and sequential ringing