The Call Center Package provides powerful tools for managing a team of employees. Whether the
team is a dedicated call center answering queue calls full time, or a team that you simply need better call
routing and tracking capabilities for, the Call Center Package can provide you the tools to have
greater visibility into your teams efforts.
It provides real-time as well as historical tracking of your teams activities so you can analyze call volumes
and performance in order to improve productivity, effectiveness, and refine employee coverage over time.
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